National key accounts research to protect competitive position and drive growth for leading financial services entity

September 14, 2018 by Growth Decisions.

Assisted leading worldwide financial services institution with identification and validation of key account satisfaction drivers. Proposed 25+ improvement actions to increase retention and deal size.

On-going customer intelligence support for one of the largest commercial banks in Latin America

September 08, 2018 by Growth Decisions.

Articulated and executed outsourced market and customer audit effectiveness program for largest customer bank in Colombia (Fiduciaria BanColombia). Our team audits call center operations for fiduciary business in an on-going basis.

Market analysis to measure brand positioning, usage and consideration for leading financial services provider in Canada

March 02, 2015 by Growth Decisions.

Crafted and executed market research program that surveyed executives at 250 English and French speaking companies in Canada to measure key branding perception elements, validate key lender traits and track and compare historical marketing metrics.